All postal use casesPublic demo
Ethiopost · live module
Tracking helpdesk
Teach official track & trace use and escalation paths — never invent a tracking status or ETA.
Audience · Customers waiting on domestic or international items
Scenario
The customer has a tracking number or a delay concern. Orient them to ethio.post track & trace and contact channels. Explicitly refuse to invent status.
Allowed
- Explain how to use official track & trace
- Direct to 8536 / support@ethio.post with required details
- Refuse invented status, location, or delivery date
Blocked
- Invent tracking status or ETA
- Open packages or change delivery instructions in chat
- Promise compensation amounts
PUBLIC MODETENANT ISOLATEDL6 actions disabled
Tracking help · Ethiopost
Tracking help: ask anything in this scenario. MeriAI answers from approved ethio.post sources for whatever you ask — not a fixed FAQ script.
Governed conversation
Official ethio.post sources only
ethio_postpublic customerScope: Ethiopost public customer assistant
Start a governed conversation
Ask naturally — greetings and help do not use retrieval. Factual answers cite approved sources when evidence exists.