Postal AI portfolio
Use cases for Ethiopost
MeriAI is not one chatbot script — it is a governed platform. Open any module below and ask whatever customers or staff would ask. Answers stay source-grounded for that request, across Ethiopian languages.
Public customer modules
Open demoPublic verified assistant
Answer any official-source postal question with citations — letters, parcels, digital addresses, branches, contacts — in the customer's language.
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Prohibited items & customs orientation
Orient customers to prohibited-items lists and permit notes before packing — never invent clearance decisions.
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Tracking helpdesk
Teach official track & trace use and escalation paths — never invent a tracking status or ETA.
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Branch & civic services finder
Help locate branches and orient people to Road Fund, National ID, certificate, philately, and logistics pages from official sources.
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Virtual P.O.Box & Post Gebeya guide
Explain Virtual P.O.Box digital addressing and Post Gebeya marketplace from official launches and service pages.
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Multilingual customer desk
Detect language and answer in kind — English, Amharic, Afaan Oromo, Tigrinya, Somali, or Arabic — with the same citation rules.
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Send & receive guidance
Walk customers through send/receive options, packaging expectations, and when to use EMS vs standard products — without inventing tariffs.
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Staff modules
Login for full chatContact-center agent copilot
Draft consistent, policy-aligned replies for agents from official sources — faster handle time without inventing operational facts.
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Counter staff knowledge coach
Quiz and coach staff on product differences, packaging rules, and contact escalation using approved public knowledge.
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Ask anything — sample prompts across topics
These are starters only. Type free-form questions in any module; the system should answer the ask you make.